Elegant Design     세월이 흘러도 변치 않는 스타일 감각, 매력적인 결혼은 새롭고 편안한 라이프스타일로 나타납니다. 귀족가문은 성(castle)을 보완하고 확장하였는데 귀중한 소재들을 활용하였으며 또한 전반적으로 디자인을 고급스럽게 하여 오늘날 깊은 인상을 주고 있습니다. 브루노 파울(Bruno Paul) 과 같은 중요한 디자이너들과 장인들이 고용되었는데 브루노 파울은 대표적인 방은 물론이고 마지막 디테일까지 기획 하였습니다. 예술가와 디자이너, 그리고 건축가의 역할도 모두 해내며 그는 우아함과 현대적인 것을 결합시키는데 성공했습니다.

 (※ 제조사 마지막 물량으로 제조사 사정에 따라 일반 그라폰 우드박스와 함께 제공되오니 참고하시기 바랍니다)

1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:

-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or

-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or

-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or
-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.